Public page overview

These pages are written to be readable first: the operating details stay intact, but the presentation is organized so visitors can scan, understand, and find the right next step without digging.

6 sections

Section 01

Customer support

Email support@fichi.app or call +49 176 63152002 for account, billing, support, or product questions about Fichi.

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Section 02

Account activation and compliance reviews

For account activation or compliance review questions, contact support@fichi.app.

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Section 03

Support availability

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  • Support hours: Monday to Friday, 09:00-17:00 CET/CEST

  • Typical response target: within 2 business days.

  • Please include the email address associated with your account when contacting support.

Section 04

Business mailing address

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  • Mariannenstraße 108

  • 04315 Leipzig

  • Germany

Section 05

Business and support details

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  • Casal Software Manufaktur, operated by Jesus Casal

  • Legal form: Freiberufler

  • VAT ID: DE460115600

  • Statement descriptor: FICHI APP

Section 06

Product feedback

Signed-in customers can also contact the team from inside Fichi using the in-app feedback workflow.

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