Public page overview

These pages are written to be readable first: the operating details stay intact, but the presentation is organized so visitors can scan, understand, and find the right next step without digging.

5 sections

Section 01

Contact us

01

Email support@fichi.app. We try to reply within two business days.

Support is in English. Please include the email address of your Fichi account. There is no phone number and no contact form.

Section 02

Cancel your membership

02

Cancelling stops future renewals. It takes effect at the end of the period you have already paid for, or at the end of your free trial. Until then you keep full access.

  • In the app: Profile > Subscription > Cancel subscription.

  • iPhone (Apple) subscription: Apple ID > Subscriptions. On your iPhone: Settings > your name > Subscriptions > Fichi. Fichi cannot cancel an Apple subscription for you.

  • Without signing in: use the public page Cancel contracts here.

More in the Terms, section 15.

Section 03

Withdraw from a purchase

03

If you bought on the web, you can withdraw within 14 days of buying. Inside the 14 days you get back everything you paid, with nothing taken off. After 14 days there is no refund. Use the page Withdraw from contract or write to support@fichi.app.

If you bought in the App Store, Apple handles refunds under its own rules. You can ask Apple at reportaproblem.apple.com.

More in the Terms, section 17.

Section 04

Delete your account

04

In the app: Profile > Settings > Your data > Delete Fichi account.

This permanently deletes your Fichi account and your synced data. A web subscription is cancelled at once. An Apple subscription is not: cancel it in Apple ID > Subscriptions. More in the Terms, section 18, and the Privacy notice, section 21.