Public page overview
These pages are written to be readable first: the operating details stay intact, but the presentation is organized so visitors can scan, understand, and find the right next step without digging.
Section 01
This English version is the primary public privacy notice for Fichi. A German version is available at /datenschutz.
Section 02
Casal Software Manufaktur, operated by Jesus Casal is responsible for the processing of personal data related to Fichi. Contact: Mariannenstraße 108, 04315 Leipzig, Germany. Email: support@fichi.app.
Section 03
Account information such as your email address, authentication details, and user identifiers.
Profile and trip information such as preferences, destinations, route details, itineraries, saved selections, and trip planning inputs.
Support and feedback information such as messages, screenshots you choose to upload, and related account context.
Technical and usage information such as device, browser, log, security, and error data needed to operate and protect the service.
External booking interaction data when you click out to third-party travel providers.
Section 04
To provide the Fichi beta, including sign-in, trip planning, saved selections, and account management.
To improve performance, troubleshoot issues, prevent abuse, and keep the service secure.
To respond to support requests, feedback submissions, and account-related questions.
To comply with legal obligations and enforce our terms.
Section 05
Fichi is currently free during beta. Payments and subscriptions are not live at this time. If paid billing is introduced later, this privacy notice will be updated accordingly.
Section 07
Supabase for authentication, database, and file storage.
Anthropic for AI-assisted trip planning features.
Google for sign-in and certain places-related features.
SerpApi for travel search data.
Open-Meteo for weather data.
Carto for map tiles.
Sentry for error monitoring and service reliability.
PostHog for product analytics where enabled and permitted.
Stripe for billing infrastructure; during the current beta, payments and subscriptions are not live.
Resend for transactional emails when email features are enabled.
Linear for internal support and feedback workflows when enabled.
Upstash Redis for rate limiting and abuse prevention.
Section 08
Fichi may show or link to external travel providers such as airlines, hotel partners, or booking platforms. Any reservation is completed with the relevant third party, and that provider is responsible for its own payment, fulfillment, and privacy practices.
Section 09
Some of the service providers we use may process data outside your country, including outside the European Union. Where required, we rely on appropriate safeguards provided by those vendors.
Section 10
Account, profile, trip, and support data are generally kept for as long as your account remains active or as needed to provide the service.
If you ask us to delete your account, we will remove or anonymize data from our systems where reasonably possible, subject to legal, security, and operational requirements.
Certain abuse-prevention and rate-limit records may be retained for up to 90 days.
Information stored locally in your browser remains there until it is cleared, overwritten, or removed by the app.
Section 11
Depending on where you are located, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to request a copy of the personal data we hold about you.
Section 12
For privacy questions, access requests, or deletion requests, contact support@fichi.app.