Fichi is a travel-planning app and website. It is run by Phillip Hartung, individual operator of Fichi, Luisenstraße 61A, 80798 Munich, Germany. In these Terms, “Fichi”, “we” and “us” mean him. Email: support@fichi.app. More details are in the Legal notice at fichi.app/legal-notice.

With Fichi you can find places, save them, plan trips, keep a travel diary and mark the countries you have visited. You can use Fichi on the web at app.fichi.app and as an iPhone app.

These Terms apply when you create an account, sign in or use Fichi. The Privacy notice at fichi.app/privacy says how we handle personal data. Please read both.

You must be 16 or older to use Fichi and to subscribe. If you are under 16, please do not create an account.

If you are 16 or 17, you may subscribe only with the consent of a parent or legal guardian. By subscribing, you confirm that you have this consent.

Fichi is a paid app. You need an account, and you need a membership or a free trial to use it. Without one you can still sign in, manage your subscription, export your data and delete your account.

Fichi is for your own private use.

• You sign up with your email and a password, or with Apple or Google where the app offers it.

• Give correct details. Keep your sign-in details to yourself. Tell us at once if someone else got into your account.

• When you create an account or sign in, you confirm these Terms and you acknowledge the Privacy notice.

• When you are signed in, Fichi keeps your saved places, trips, diary notes, profile and travel history (the countries you visited) in your account. This lets you use them on another device.

• Some things stay only on your phone: what Fichi has learned about your taste, your “not for me” choices, the usage counters (section 9), a copy of your roadmap votes (section 10) and what Travel Memories reads from your photos (section 4).

• “Log out” clears your phone and keeps the copy in your account.

• “Erase this device” clears your phone and signs you out. The copy in your account stays until you delete the account.

Everything Fichi shows is a suggestion. This includes places, photos, opening hours, prices and budget estimates, weather and season notes, visa and entry notes, distances, trip plans and the picks Fichi makes for you.

A suggestion is not advice. It is not a booking. It is not a promise.

• Entry and visa notes. Entry rules depend on your passport, your dates and your situation, and they change. A note in Fichi is not permission to enter a country. Check the official source before you book and again before you travel.

• Prices. Prices and budget totals are estimates. They come from the places’ own websites, other sources and Fichi’s own typical prices. The real price can be higher.

• Opening hours. Hours are the hours Fichi has stored. They are not a live check. A place can be closed, moved or gone.

• Trip plans. A trip plan is a starting point. It is a route sketch, not a timed schedule. Distances can be straight-line distances, not real journeys.

• Travel Memories. In the iPhone app you can ask Fichi to find your past trips from your photos. It reads only the date and place of each photo, on your iPhone, after you allow it. It does not open, copy or upload a photo. The trips it finds are a suggestion and can be wrong. Your photos stay yours. The Privacy notice (section 8) explains this in full.

• Fichi gives no medical, legal, tax, safety or insurance advice. Fichi is not a travel agent and not an insurer.

Fichi can make mistakes. Check the official source before you rely on anything. The app reminds you of this where it matters.

You decide what you do with a suggestion, and you are responsible for your own trip.

You can share Instagram and TikTok posts with Fichi. Fichi reads the public details of the post, such as the caption, and where needed the sound, images or video. It uses service providers, including AI services, to find the places the post names. Then it adds them to your wishlist.

The places it finds can be wrong or missing. Only share posts that you are allowed to share. Fichi may limit how many posts you can add in a day.

Instagram and TikTok belong to other companies. Fichi is not connected to them.

The photos and place details in Fichi come from third-party and public sources. They are shown for illustration.

If you own a photo or a detail and want it removed, write to support@fichi.app. Credits for maps, weather and exchange rates are shown in the app next to that data.

Please do not:

• use Fichi for anything unlawful, fraudulent, abusive or deceptive;

• copy, scrape, resell or bulk-download Fichi’s places, photos or texts, or use them to build another product;

• try to get around the membership, share your login so that others use Fichi free, or break or overload the service;

• use Fichi to harm other people or the companies behind the places and posts it shows.

We may suspend or end your access if you seriously or repeatedly break these Terms, or if the law or security requires it. We tell you why where we can. If we end a paid membership and it was not your fault, we refund the paid time you can no longer use.

What you put into Fichi stays yours. This includes your notes, saves, trips and the posts you share. You give Fichi the right to store it, process it and show it back to you, so that the service works. You are responsible for what you write.

Fichi’s software, catalog, texts and design belong to Fichi or to the people who license them to us. You may use them for your own trips while you have access. You may not use them in other ways without our written permission.

To make Fichi better, the app counts how it is used. For example: which places were shown, opened or saved, which searches found nothing and which filters were used.

The counts are anonymous. They contain no name, no email, no account, no device ID, no location and no list of what you saved. They do not contain the notes you write. The one text they can contain is the words of a search. These words are cut short, and a search that looks like an email address, a number or a link is left out.

The counts start only after you have confirmed these Terms by creating an account or signing in. After that the app sends them to Fichi once a week. Fichi keeps the totals as anonymous statistics, with no time limit. We use them only to decide what to fix and what to add.

You can switch this off at any time in Settings > Your data > Help improve Fichi. Fichi works the same either way.

On the Profile > Roadmap page you can vote for the features Fichi should build next.

• Each account has 3 votes.

• Your votes are kept with your account. You can take a vote back.

• Everyone sees the total number of votes for each feature. Nobody sees who voted.

• A vote is not a promise. Fichi decides what it builds.

• If you delete your account, your votes are deleted.

Service messages. We send emails that you need to use Fichi: the code to confirm your email, sign-in codes and password resets, a confirmation when you subscribe, a reminder about two days before a free trial ends, and a receipt when you use the cancel or withdraw page. You cannot switch these off.

Newsletter. You get the Fichi newsletter only if you ask for it. At sign-up there is a separate box, and it is not ticked. You can stop the newsletter at any time with the unsubscribe link in the email, or by writing to support@fichi.app.

Notifications. On iPhone, if you allow notifications, Fichi can tell you when a post you shared has been read and the evening before a trip starts. You can turn them off in your iPhone Settings.

Fichi does not sell flights, hotels, tours, tickets or any other travel. Fichi shows places and links out: to a place’s website, to a map, to a phone number. If you book or buy from someone else, your contract is with them. Their prices, conditions and support apply, not ours. We are not a party to that contract.

Stripe. On the web, Stripe processes your payment. Stripe’s own terms apply to that payment. We never see your full card details.

Apple. If you buy in the App Store, Apple processes the payment under Apple’s own terms, including Apple’s licence agreement for apps. On iPhone, these Terms are between you and Fichi, not Apple.

A membership gives you the whole app. There are two plans with the same access:

• Annual: EUR 99.99 a year. It starts with a 14-day free trial.

• Monthly: EUR 12.99 a month. It has no free trial. You pay at once.

These are the web prices at launch. On iPhone, Apple sets the price and shows it in the App Store in your currency. Prices include applicable taxes.

On the web, Stripe may show the price in your local currency at checkout. The amount you see there is the amount you pay. Stripe converts it from the euro price at the exchange rate it shows, and that rate includes a conversion fee of about 2 to 4 percent. Where Stripe offers the choice, you can pay in euros instead. Your bank may also charge a fee of its own.

The free trial

• The free trial is for the annual plan only. You can have it once per person. If you had a free trial before, you do not get another one.

• You must give a payment method to start the trial. You pay EUR 0 today.

• The trial lasts 14 days from the moment you start it. Before you start, the membership screen and the checkout show the 14 days and the price that follows.

• If you do not cancel before the trial ends, EUR 99.99 is charged to your payment method when it ends, and your annual membership continues.

• We try to email you a reminder about two days before the trial ends. If the email does not reach you, the trial still ends after 14 days.

• On iPhone, Apple’s own rules for free trials also apply.

Renewal

• Your membership renews by itself for the same period until you cancel. The annual plan renews every year. The monthly plan renews every month.

• The charge goes to your payment method with Stripe on the web, or to your Apple Account on iPhone.

• If we change the price of a plan, the new price does not apply to a period you have already paid for. We tell you before. Where the law or Apple requires it, we ask for your agreement before the new price applies to your next renewal. If you do not agree, you can cancel before that renewal.

Free access. Fichi may give some people free access for a limited time. These Terms apply to that access too, and it can end.

You get a confirmation email from Fichi when you subscribe. Stripe also sends you a receipt for each payment on the web. On iPhone, Apple sends its own receipt.

• If the first charge after your free trial does not go through, you do not get paid access. You see the membership screen again.

• If a later renewal does not go through, you keep full access for up to 28 days while your bank is tried again. Please update your card in Profile > Subscription. If the payment is still not made after that time, your membership ends (section 16).

• On iPhone, Apple’s rules apply to a failed payment.

You can cancel at any time. Cancelling stops future renewals. It takes effect at the end of the period you have already paid for, or at the end of your free trial. Until then you keep full access. Nothing more is charged. If you cancel before your free trial ends, you pay nothing.

Web membership

• In the app: Profile > Subscription > Cancel subscription.

• Without signing in: use the page “Cancel contracts here” at fichi.app/kuendigung. Enter the email of your Fichi account and press “Cancel now”. We email you a confirmation with a reference and the time we received it. We then check your membership and email you the exact date it ends.

iPhone membership

• Cancel in your Apple ID: iPhone Settings > your name > Subscriptions > Fichi. Apple asks you to cancel at least 24 hours before the period ends.

• Fichi cannot cancel an Apple subscription for you. Deleting the app or your Fichi account does not cancel it.

The law also lets either of us end the contract for good cause. On the cancel page, choose “Extraordinary cancellation” and give the reason.

Cancelling is not the same as withdrawing (section 17). After the first 14 days, cancelling does not give money back for a period you have already paid for. This does not limit rights the law gives you that cannot be waived.

A membership ends when a cancelled period or a trial ends, or when a failed payment is not made good (section 14).

After that, your trips, wishlist and diary stay open to read and to export, on any device. You can export them in Settings > Your data > Export my data. You cannot add or change anything. Discover, search, place pages and planning are switched off.

A new membership switches everything back on. The data stays in your account while your account exists.

17.1 Who this is for

If you are a consumer in the EU, the EEA or the UK and you bought your membership on the web (with Stripe), you have a legal right to withdraw within 14 days. Fichi gives this right to you with the refund rule in 17.3. Fichi gives the same 14-day full refund to customers in every other country too.

If you bought through the App Store, see 17.6.

17.2 Information on the right of withdrawal

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract was concluded. That is the day you bought the membership.

To use your right of withdrawal, you must tell us of your decision to withdraw by a clear statement. Our details are: Phillip Hartung, Luisenstraße 61A, 80798 Munich, Germany, support@fichi.app. You can send a letter or an email. You can also use the page “Withdraw from contract” at fichi.app/widerruf. You can use the model withdrawal form in 17.5, but you do not have to.

To keep the deadline, it is enough that you send your withdrawal before the 14 days are over.

Effects of withdrawal. If you withdraw from this contract, we refund all payments we received from you. We do this without undue delay, and at the latest 14 days after the day we receive your withdrawal. We refund to the payment method you used to buy, unless you agree to something else. You pay no fee for the refund. Your membership ends when we receive your withdrawal.

17.3 Fichi’s refund rule

• Inside the 14 days, a withdrawal gets back everything you paid, in the currency you paid in. Fichi takes nothing off for the days you used Fichi.

• After the 14 days, there is no refund. Cancelling only stops future renewals.

• Your other legal rights stay.

Example. You start the annual plan with a free trial on 1 March. Nothing is charged during the trial. If you withdraw on 10 March, nothing has been paid, so there is nothing to refund, and the membership ends. If you do nothing, EUR 99.99 is charged on 15 March. If you withdraw on 15 March, you get EUR 99.99 back. If you write on 20 March, the 14 days from 1 March are over. You can still cancel, so that the plan does not renew next year.

17.4 How to withdraw

Send an email to support@fichi.app, or use fichi.app/widerruf, or send a letter. Say your name, the email of your Fichi account and, if you know it, the date you bought. We confirm by email that we received your withdrawal.

Deleting your account is not a withdrawal and does not give you a refund by itself. If you are inside your 14 days, send your withdrawal as described here. You can do this before or after deleting.

17.5 Model withdrawal form

If you want to withdraw, you can fill in this form and send it to us. You do not have to.

17.6 Purchases in the App Store

If you bought through the App Store, Apple handles refunds and withdrawals under its own rules. You can ask Apple at reportaproblem.apple.com. You manage and cancel the subscription in Apple ID > Subscriptions.

You can delete your account in the app: Profile > Settings > Your data > Delete Fichi account. You type your email and the word DELETE. For your safety you must have signed in recently. Deleting is permanent and cannot be undone.

• A web subscription is cancelled at once and your access ends. There is no automatic refund (see 17.4 if you are inside your 14 days).

• An iPhone subscription is not cancelled by deleting. Cancel it in Apple ID > Subscriptions.

• Fichi deletes your account and the data tied to it. This includes your saved places, trips, diary notes, profile and roadmap votes.

• Payment records at Stripe and RevenueCat are deleted with your account. We keep only invoices that the law requires us to keep. German rules ask for this for 6 to 10 years.

• Anonymous statistics (section 9) are not linked to you, so they stay.

The Privacy notice has more about what is kept and for how long.

We work to keep Fichi running, but we cannot promise it will always be available or free of errors.

We may change, add or remove features. We do this for good reasons, for example new technology, new law, security or cost. If a change makes Fichi clearly worse for you, we tell you in advance by email or in the app, and you can end your contract free of charge as the law allows.

If we stop offering Fichi, we refund the paid time you can no longer use.

Your legal rights if a digital product is defective stay as they are.

We may change these Terms, for example for new features or a change in the law. The current Terms are always at fichi.app/terms, with the date they start.

• Changes that help you, or that the law requires, apply from that date.

• Other changes that matter for an existing membership (for example the price or what you get) apply to you only if you agree, or from your next renewal after we told you by email or in the app at least 30 days before. In that case you can cancel before it applies.

We are fully responsible for:

• harm we cause on purpose or by gross carelessness;

• harm to life, body or health;

• cases where the law makes us responsible whatever the fault, for example under product liability law;

• anything we promised in a guarantee;

• harm from a fault we hid on purpose.

If we are only slightly careless, we are responsible only when we break a main duty of this contract. A main duty is one that Fichi needs in order to work and that you can rely on. Then we pay only for typical damage that we could foresee when you signed up. In other cases we are not responsible for slight carelessness.

We are not responsible for what other companies do (section 12). We are not responsible for a decision you take because of a suggestion (section 4), as far as the law allows.

This section does not limit rights that the law gives you and that cannot be waived.

German law applies to these Terms and to your use of Fichi.

If you are a consumer, you also keep the mandatory consumer protection of the country where you live. Nothing in these Terms takes it away.

If you are a consumer, you can bring a claim against us in the courts of the country where you live. We will bring a claim against you only in those courts.

If something goes wrong, please write to support@fichi.app first. We try to reply within two business days.

These Terms do not force you into arbitration. You can always go to court.

Fichi is neither willing nor obliged to take part in dispute resolution before a consumer arbitration board.

If a part of these Terms is not valid, the rest stays valid. The law fills the gap.

These Terms are written in English, and support is in English.

• Phillip Hartung, individual operator of Fichi

• Luisenstraße 61A

• 80798 Munich

• Germany

• Email: support@fichi.app